How do I book a sauna visit?
You can book your sauna session on our website. When you go to the booking page you will be able to see which sauna sessions are available.
You can book your place by selecting a shared sauna in Big Billies (max 6 people) and then choosing the number of people you are booking for. If there are less than 6 places available it will mean you are sharing with other guests (which is all the more fun).
However, if you are looking for a more quiet or private experience, you have the option of booking The Barrel (up to 4 people) or Big Billies (up to 8 people) in full. Just make sure you are the first one to book for this date and time (i.e. there are 6 spaces left) and you tick the box that says "private sauna".
We also have some special events throughout the year - keep an eye out on our Instagram to know when they are coming up.
If you have a special request (like a corporate event, a birthday or a hen do) do email us at info@billiessauna.com and we can discuss options.
How do I cancel?
Once you've made a booking you will receive a booking confirmation over email. Halfway in the copy there is a button that says "View / change booking". This will allow you to change or cancel your booking according to our cancellation policy.
Our cancellation policy:
Unfortunately we have to apply a cancellation fee of 100% if you cancel less than 24 hours in advance. However, please feel free to send on the details of the booking to someone else, who can enjoy the sauna in your place.
You will receive a credit voucher of 50% for cancellations 48-24 hours in advance.
You can cancel or rebook your session more than 48 hours in advance at no cost.
In case of special circumstances, do contact us and we'll always see what we can do.
How do I get in touch?
Feel free to contact us via email info@billiessauna.com if you have any questions or suggestions. We love to speak with our guests!
If you have any standard questions, please read the rest of our FAQ's first - the answer might be in there already.
For any urgent matters (say you are locked out of the sauna) you can call us on +31658016432.
If you have lost something in the sauna, please contact us by email and we will let you know if we've found it. You can also check at NIUS Beachhouse as we tend to leave the items there. We only keep items for 2 months after which we dispose of them or give them to charity.